Business Process Management (BPM) is frequently seen as an exercise in the application of technology solutions for driving business performance. While that can be true in some cases, in many situations, improving business processes involves consideration of many of the other aspects of business process. These usually involve recognition and consideration of issues such as the many operational, business, organizational, structural, cultural and people factors that drive Business Process Performance, and surround Business Process change. In many or most verticals, process performance is determined by people every bit as much as technology, yet discussion of and/or connection to the people aspect of process performance is significantly under-represented in most of the BPM materials available.

In many verticals, it is frequently these non-technology and/or people related aspects of Business Process that are the biggest reasons for poor performance, and the largest barriers to implementation of successful process solutions. This text will complement and greatly assist those seeking to improve process performance through application of technology solutions, as well as operational and business managers responsible for physical processes in many different verticals, and of course process improvement specialists of all descriptions.

This text discusses all the "other" dimensions and aspects of business process, with a focus on how to analyse, improve and maintain processes from the perspective of performance. Process performance is fundamental to what organizations want out of their process, yet very few texts cover this.  Fundamentally, most organizations want their processes to perform faster, at less cost, be more adaptable and flexible, and faster to respond. 

The text views process from essentially, an operational, business and people perspective, and includes all the basics of analyzing process performance in terms of capacity, workflow and workload, and how to recognize and overcome complex organizational, structural and cultural barriers to process improvement. The book is mainly focused on service industries, the broader public sector, and institutional verticals rather than the manufacturing focus of many process texts. 

This text is also unique in that it integrates an enormous amount of practical process improvement experience, in addition to leading edge theoretical approaches to analyzing, identifying and resolving process performance problems, to develop content that is typically not covered in currently available texts on BPM. 

Another unique feature of this text is demonstration of the use of powerful process simulation software as a tool to analyse, diagnose, explain and improve process performance, reveal how processes behave under variability and uncertainty, and help develop powerful improvement strategies. 

The content of this publication is unique - there is no other BPM text that comes anywhere close to the nature of the content, the practicality, the many insights contained within, and the powerful and multidimensional process improvement strategies highlighted. providing the reader with an arsenal of innovative and highly value added tools and strategies to identify and solve process problems and improve process performance.

The content can be applied immediately, once it is understood, and application will result in process solutions that a) will be simple and straightforward to implement, b) that few others in your organization will be able to conceive and articulate,and c) result in breakthrough performance improvements in many settings.

This text has been made available as an ebook on Amazon to facilitate global distribution.

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