Please order your copy via PayPal, by clicking on the icon below. Your credit card information is secured within PayPal, and stays within PayPal. An automated receipt will be issued on payment. 

For online courses and expedited mail delivery in Canada: Price is for an interim Surlox bound manual style hard photocopy, cost of C$ 97.30 plus shipping of C$ 17.74 = C$ 115.04 = + C$ 14.96 HST = C$ 130.00, for 2-3 business days delivery in the GTA, and 5-7 business days in Canada.

The course text is made available via this option in order to minimize the cost to learners. A traditional textbook would cost more than double this amount.

Hard Copy Options

Canada Post is the default shipping option. For faster shipping options please email me at

For other inquiries, such as shipping outside Canada please email me at

SASSATISFACTION GUARANTEED - If you feel that, after reading and understanding the material,  I have NOT materially changed the way you look at business process, and NOT provided insights, techniques and tools that allow you to improve process performance, I will refund the cost of the materials, less a $ 10 processing charge.